{"id":1421,"date":"2017-10-17T11:14:06","date_gmt":"2017-10-17T10:14:06","guid":{"rendered":"https:\/\/ealingsaveournhs.org.uk\/?p=1421"},"modified":"2018-04-14T11:15:20","modified_gmt":"2018-04-14T10:15:20","slug":"what-when-and-where-is-out-of-hospital-ooh-care-october-2017","status":"publish","type":"post","link":"https:\/\/ealingsaveournhs.org.uk\/?p=1421","title":{"rendered":"What, When and Where is Out Of Hospital (OOH) Care? &#8211; October 2017"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><b>Issue: 53<\/b><\/p>\n<p><b>17 October 2017<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">This occasional newsletter is researched, written and edited by a group of concerned residents in Ealing, West London who want to preserve our NHS. We view the wholesale engagement of private, for-profit healthcare service suppliers as unnecessary, profligate and dangerous. Increased financial funding is what is needed in our NHS \u2013 not financial cuts, closure of vital services or privatisation.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>What, When and Where is Out Of Hospital (OOH) Care?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">According to the 2012 NHS North West London \u2018Shaping a Healthier Future\u2019 (SaHF) programme OOH is:<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u2018All those services provided in community settings such as in your home by community nurses, at your GP surgery and in health centres. It also includes all the ways that you can \u2018look after yourself better\u2019. According to SaHF it could include services in a \u2018Local Hospital\u2019. Apparently GPs will be at the heart of delivering OOH.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">OOH seems to be pretty much the same as \u2018community based services\u2019, \u2018community services\u2019 and \u2018Whole Systems Integrated Care (WSIC)\u2019. All four terms are seemingly used interchangeably throughout ECCG\/NHS NW London publications.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">After five years of trying to deliver SaHF OOH, NHS Ealing Clinical Commissioning Group (ECCG) has decided to \u2018throw in the towel\u2019 and outsource OOH for 10 years to some as yet to be appointed \u2018single lead supplier\u2019. ECCG wants a single point of access for the 76 different service providers involved. A 35 page \u2018Prospectus\u2019 about community services has been published. Private briefings were delivered by ECCG to interested parties in late September and early October 2017. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">On the subject of SaHF health centres, we might usefully review where SaHF is with healthcare \u2018hubs\u2019. There were going to be five in Ealing originally but this then went down to three. Clearly one new hub will be in Greenford at some point by 2023 using developer taxes from the Greystar mixed use development on the old GSK\/J. Lyons site. (This hub will be shared with Hillingdon\u2019s residents). One of the others will be what\u2019s left (by 2021) of Ealing General District Hospital after all its life saving services and facilities have been closed down. The other will be a new build (or re-purposed) facility somewhere in East Ealing.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Some questions and observations which come to mind include:<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ Why a 10 year contract? Surely the typical NHS \u2018tenure\u2019 contact period is five years. It\u2019s five years for CCGs, STPs and NHSE\u2019s Forward View.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ If this single lead supplier approach to OOH\/Community Services is so right for Ealing, why will it not apply across the whole of the NHS NW London\/NWL CCGs\u2019 cabal domain?<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ If this single lead supplier approach is so right why was it not part of the five year NHS NW London STP? \u00a0None of the five STP Delivery Areas is for OOH services.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ If the single lead supplier who is chosen is a private company then some of the money that would have been spent on OOH services will be creamed off as profit.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ Why the continued secrecy about the location of the East Ealing hub?<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ Surely the current flavours of the month for business models are the Accountable Care Organisations (ACOs). There are plenty of them, including ACS, ACP, MCP and PACS. Why isn\u2019t the ECCG OOH business model one of the flavours of ACO?<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ How will the contract value be calculated? Again, the current ACO approach is using a \u00a0\u2018Capitated Budget\u2019. Using this approach you take the GP list population of 426,000 and multiply that with a cost\/head\/year (e.g. \u00a31,000) and you then multiply that by 10 (years) and arrive at eg \u00a34.26 billion. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ On 16 December 2016 NHS NW London SaHF announced it was asking H.M. Treasury for \u00a3513 million for building work in \u2018Outer NW London\u2019. Some of this cash would be used to build\/re-purpose\/extend hubs and selected GP surgeries throughout Ealing. It\u2019s 10 months later and no response has been forthcoming from H.M. Treasury. Presumably without these new\/expanded facilities the new NW London OOH single lead supplier will not be able to actually deliver what\u2019s needed come contract start date of 1 April 2018.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>UCC Outsourcer Vocare Ltd Suffers the Indignity of its St Mary\u2019s Hospital UCC Going into CQC \u2018Special Measures\u2019 and Being Sold For a Song to Totally PLC<\/b><\/p>\n<p><span style=\"font-weight: 400;\">In July 2017 St Mary\u2019s Hospital Urgent Care Centre UCC) in Paddington was rated \u2018inadequate\u2019 by the Care Quality Commission (CQC). Up until April 2016 the UCC had been run by hospital staff. But Central London Clinical Commissioning Group (CLCCG) took the contract away from the NHS and gave it to Newcastle based Vocare Ltd. CQC has now placed the UCC in \u2018Special Measures\u2019.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Vocare is a supplier of UCC, 111 NHS telephone and GP out-of-hours services. No stranger to controversy, Vocare caused public concern when confidential documents became public in 2012 revealing it was experiencing \u2018issues\u2019 with its 111 NHS North East telephone service. It was also fined \u00a3141,281 for failing to meet NHS Tees contract conditions for a GP out-of-hours service.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Almost co-incidentally (or possibly not) London based Totally PLC has purchased Vocare Ltd in October 2017 for \u00a311 million. In 2015\/16 Vocare had a turnover of \u00a377 million. These two figures only stack up if Vocare was making only small profits or worse it was in all kinds of trouble. Mere speculation, of course, on my part as a retired businessman.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Totally is a small AIM listed company. It missed the deadline for filing its 2015\/16 accounts at Companies House. Totally\u2019s web site lists Declan Gilhooly as Head of Finance but Companies House, again, show that he left the company in March \u00a02017, having been in post for just five months. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">One does wonder what kinds of due diligence was undertaken for CLCCG to hire Vocare in the first place. In the Tot&#8211;ally acquisition of Vocare we see just one of the liabilities of the NHS awarding a contract to a private company. That a company can be bought by another company and the NHS and citizens have absolutely no say or oversight on the suitability and financial probity of the new service supplier.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Thanks to Anne Drinkell, Tony Brewer and Colin Standfield for information and research on CQC, Vocare and Totally.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>The National Mental Health Crisis<\/b><\/p>\n<p><span style=\"font-weight: 400;\">+ Health Secretary Jeremy Hunt MP has promised that sometime over the next four years<\/span> <span style=\"font-weight: 400;\">an additional \u00a31.3 billion will be invested annually in mental health services. This money is needed now. Also there is no commitment for extra money after 2021. It is just not credible to run a national mental healthcare service using such a short planning window as five years.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ \u00a0One in six adults in the UK are currently suffering from mental health problems. That adds up to 8 million adults (Mind, Mental Health Foundation (MHF)). To put the scale of this into context, in 2015 it was estimated that 2.5 million people were living with cancer in the UK (Macmillan).<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ 1.2 million people each month use the NHS mental health services. (NHS Providers, 2017). This suggest that many suffers are not presenting themselves to GPs.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ 50% of adults aged 55 or over have experienced mental health problems. 7.7 million suffered with depression and 7.3 million suffered with anxiety. (YouGov research for Age UK, October, 2017)<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ One in ten children currently have mental health problems. (MHF). There are one million children with diagnosable mental health problems. (Centre for Economic Performance (CEP)).<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ 80% of young homeless people have a mental health condition. (National Audit Office, 2017)<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ In 2014\/15, 1,180 students left university early because of mental health problems. In 2009\/10 the number was 380.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ \u00a0Mental health problems are the largest burden of disease in the UK. They are 28% of the total. Cancer and heart disease are each 16% of the burden. (MHF, 2015).<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ \u00a0In 2015\/16, the NHS plan was to spend \u00a311.7 billion on mental health services. No-one is quite certain whether all this money was actually spent on mental health commissioning. (NHS England). However assuming this was the mental health spend, this represents just 10% of the total annual NHS spend.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ Of the 3,500 \u2018locked rehab\u2019 mental health patient beds, 2,500 are in the very expensive, \u2018unscrutinisable\u2019, \u00a0private sector. (The Guardian, 16 October, 2017)<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ Only 15% of adults with depression and anxiety disorders are offered National Institute for Health and Care Excellence (NICE)-recommended psychological therapies. (CEP).<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ The number of people detained under The Mental Heath Act 1983 has increased every year since 2007. (The Guardian, 11 October 2017).<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ Mental health patients having to travel miles \u2013 sometimes 100s of miles \u2013 for \u2018out-of-area placements\u2019, because no beds are available locally, have increased by 40% in two years. (NHS Providers). <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ Only 25% of children with mental health disorders receive NICE-recommended treatment. (CEP).<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ There are just 1,440 NHS mental health hospital beds for children in England. (NHS England, 2017). In 2014\/15, 10,132 children were admitted to hospital for a mental health illness. (Public Health England).<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ 37% of girls aged 13 and 14 years old had three or more symptoms of psychological distress. (Department of Education, September 2016).<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ Mental health research receives 5.5% (\u00a3115 million) of the total health research budget (MHF). Cancer Research UK (CRU) alone spent \u00a3666 million on research in 2016\/17. (CRU).<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ 10,000 mental health jobs have been axed since 2010. (The Guardian, November, 2016)<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ 70 million days are lost from work each year due to mental illness. (MHF, 2015).<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ Bad mental health costs our economy \u00a310 billion each year in extra physical healthcare due to mental illness. (CEP).<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ Nationally Police receive half a day\u2019s training in mental health.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ In 2015\/16 the Met Police handled 115,000 telephone calls relating to mental health. This volume of calls is up by a third since 2011\/12. (Labour Party FOI response, August 2017)<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Ealing\u2019s Mental Health Crisis<\/b><\/p>\n<p><span style=\"font-weight: 400;\">+ There are 420,000 patients registered with Ealing\u2019s 76 GP surgeries. (Ealing GP Federation). Ealing GPs now provide mental health Primary Care. (Ealing Clinical Commissioning Group). 78% of Ealing\u2019s population (327,600) are adults. (London Borough of Ealing). This means that 54,600 Ealing adults are currently suffering from mental health problems. If they were all to present themselves to an Ealing GP surgery, each surgery on average would\/could be swamped with 718 mentally ill adults. If we do the same calculation with children, each surgery would have 92 mentally ill children potentially presenting themselves. \u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ There are just 33 Acute mental health beds in Ealing at St Bernard\u2019s Hospital.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ Ealing Police have been complaining about the lack of available Ealing Hospital beds for patients Sectioned under the Mental Health Act.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ By 2021, Ealing Hospital will have no A&amp;E services so there will be nowhere in Ealing for mental health patients to be referred\/assessed or be medically cleared before they could be admitted to St Bernard\u2019s Hospital 136 suite (for those sectioned under the Mental Health Act).<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ There is no NHS Mental Health Mother and Baby Unit in Ealing.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ West London Mental Health NHS Trust (WLMHT) provides Secondary mental health services to Ealing residents. For each of the last two years it has received a poor CQC inspection report. In 2017 nine of its eleven core services were rated \u2018Requires Improvement\u2019 (CQC).<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ Staff numbers at WLMHT have still not recovered to their 2014 level of 4,000. In 2017 they are 3,325 (WLMHT Annual Reports).<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ A WLMHT Director\u2019s total remuneration in 2016\/17 was between \u00a3455,000 and 460.000. Her pension pot at 30 March 20917 stood at \u00a31.619 million (WLMHT 2016\/17 Annual Report).<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>ECCG Signs Up With 7 Other CCGs As Regional Healthcare \u00a0Purchasing \u2018Partner\u2019 With Seemingly No Parliamentary Legitimacy for Joint Commissioning<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Starting at 8:45am in Ealing Town Hall on Wednesday 27 September 2017, I sat through 90 minutes of a public Ealing Clinical Commissioning Group (ECCG) meeting in which \u2013 unusually \u2013 some difficult questions were asked by members of the ECCG Governing Body.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Under discussion was a 12,000 word CWHHE paper on regional CCGs working together. CWHHE is a cabal of north west London CCGs \u2013 Central London, West London, Hammersmith &amp; Fulham, Hounslow and Ealing. Ever since the Health and Social Care Act 2012 created CCGs, ECCG has been quite obsessed about working with other CCGs. Various CCG cabal flight formations have been attempted over the last five years. I\u2019ve have often wondered why they were doing this and whether these CCG \u2018super groups\u2019 had any statutory legitimacy. \u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Now, apparently, these CCGs want to organise more formally so they can collectively purchase healthcare services across their various geographies in NHS NW London. This is all very confusing \u00a0For 4.5 years I have sat in public ECCG meetings and been preached to about how local GP led CCGs made of local GPs with local healthcare knowledge were purchasing local services. Now these local GPs will gang up together to purchase regional healthcare services.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">The CWHHE paper tells the reader that the reasons for acquiring this regional purchasing role are responding to patients, improving patient care, increased collaboration benefits, supporting Primary Care purchasing, sharing capacity and capability, and enhanced clinical leadership. To this end CWHHE wants to create two new posts \u2013 an Accountable Officer for the region and a Chief Financial Officer for the region. I suspect with a healthcare purchasing budget of \u00a3100s of millions these posts will command huge salaries.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">CWHHE CCG\u2019s Chief Officer Clare Parker\u2019s take on this was that it\u2019s all about the patient perspective, an ageing population, challenges for GPs and money. Dr Mohini Parmar, the local CCG boss and regional STP boss, chipped in with reasons of patient flows, finance and effective work.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">The regional purchasing \u2018function\u2019 is to be run by a CCG representative committee of 17 or maybe 24. An independent chair would be appointed for at most the first 12 months. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Over a period of an hour there were a torrent of questions \u2013 many of them ineffectively answered \u2013 covering finance, organisation, legal issues, conflicts of interest, balancing local concerns with regional concerns, duplication, accountability, public access and regional purchasing policies. Clear answers to some of these questions were thin on the ground. Dr Parmar\u2019s and Ms Walker\u2019s favourite response was \u2018\u2026that\u2019s a really interesting\/challenging governance issue\u2026\u2019.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">One persistent questioner (whose identity is not revealed on the ECCG web site) kept asking \u2018where\u2019s the glue that will make all this happen?\u2019 She never got her answer.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Lay member Philip Young made some seven points, most of which seriously questioned the viability, accountability and effectiveness of the CCG\/regional board dichotomy. His most impassioned plea was along the lines of \u2019..how do we stop CCGs imploding if regional decisions go against them\u2019.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">I observed that what was being created was some kind of regional health board. Oh no said Parmar\/Parker. I then said in my experience when businesses merged the new merged entity had to make decisions which at times would not benefit one or more of the merge businesses. But, said Parmar\/Parker, we are not merging businesses. I pointed out that I was not aware of any primary Government legislation which supported what was being proposed in this meeting. No response from anyone to that one. My final comment was that I had recently studied the South Yorkshire and Bassettlaw (SYB) STP Proposals to create a regional Accountable Care System with each of the constituent \u00a0CCG towns forming Accountable Care Partnerships. If what was being proposed by ECCG for the region was on similar lines to SYB why not be honest enough to admit this. Oh no &#8211; this is not anything to do with Accountable Care Parmar\/Parker said. This final comment had a hollow ring to it as sitting in the public space with an anonymous presence was David Freeman. In 2016 he was billed as NHS NW London\u2019s Accountable Care expert and is now billed as NHS NWL\u2019s \u2018Director of Development\u2019. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Missing from the deliberations was any mention of social care. The STP and \u2018Shaping a Healthier Future\u2019 were each mentioned once. Mental health was mentioned just twice and attracted Dr Parmar\u2019s possibly massive understatement of \u2018..needs some more working through\u2026\u2019.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Finally Dr Parmar strongly hinted that CWHHE was regarded as a national \u2018thought leader\u2019 in CCG collaboration and the move towards joint commissioning. Make of that what you will.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Under Pressure Ealing GPs Now Have a New 107 Page Contract To Wrestle With<\/b><\/p>\n<p><span style=\"font-weight: 400;\">When I last worked for someone else &#8211; in the early 1980s &#8211; my <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2018contract\u2019 was two pages of paper on which my role was defined and the terms and conditions of my employment were spelt out. In my own business (1983 to 2004) the longest client contract we signed was 10 pages long. How things have changed.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">The 76 Ealing GP surgeries historically signed a \u2018contract of employment\u2019 with NHS England (NHSE). But they don\u2019t all \u2018enjoy\u2019 the same contract. There are three contract types and they are General Medical Services (GMS), Personal Medical Services (PMS) and Alternative Provider Medical Services (APMS). Not simple eh? To further complicate things, in 2017 Ealing Clinical Commissioning Group (ECCG) \u2018acquired\u2019 these contracts from NHSE. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Now these surgeries have another contract to deal with, as well as their GMS\/PMS\/APMS contract. This new ECCG contract is an 107 page long work-in-progress and is (bizarrely) called \u2018The Ealing Standard\u2019 (TES). In implementing this contract (sorry standard) ECCG says that patients can expect improved access, better health outcomes, a more resilient General Practice, consistency, and long term sustainability. (The last expectation makes me wonder just what \u2018short term sustainability\u2019 might actually look like). <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">NHSE has grant funded Ealing GPs with an additional 11.8 million from March 2018 to 2021. There are other bits of cash also &#8211; \u00a31.7 million extra up to 1 April 2017 and \u00a311.4 million from then to 30 March 2019. If I understand the figures (possibly unlikely) on a pro rata basis each GP surgery will receive an additional \u00a380,000 of funding each year for the next four years.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Some features of this TES contract and the machinations around it include:<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ Immediate opening hours and appointments available to see a doctor or a nurse from 8am to 8pm <\/span><span style=\"font-weight: 400;\">at just three of the 76 GP surgeries in Ealing<\/span><span style=\"font-weight: 400;\">. This only applies to the<\/span> <span style=\"font-weight: 400;\">430,000 patients registered at the 76 GP surgeries.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ \u00a0The whole raft of extra work demanded (except improved access at three surgeries) will have to start on 1 April 2018.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ By April 2020, all Ealing GP surgeries will be operational 8:00am to 6:30pm Monday to Friday.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ Half Day closing is abolished<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ There is an ECCG Steering Group charged with making all these changes come about. At 21 strong it would appear to be too large. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ The Local Medical Committee (LMC) has submitted 84 written queries about the standard. (LMCs are the statutory bodies which represent the interests of GPs and GP surgeries)<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ Future payments to GP surgeries will be based on the Thatcherite principle of meeting targets. Keeping it complicated there are three different payment regimes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Capitation-based <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Activity-based<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Prevalence-based<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ The NHS jargon for targets is KPIs (Key Performance Indicators). Some of the KPI weightings are mind-bogglingly vague and esoteric. They include effective care, difficulty to implement, patient experience, clinical impact elsewhere, financial impact elsewhere and collaborative working.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ There are 23 care \u2018standards\u2019and 51 KPIs related variously to them. \u201825% of capitated activity is subject to a KPI payment\u2019 (whatever that actually means). There are KPIs for \u2018access\u2019 and also the threats of \u2018mystery shoppers\u2019 There are pages and pages on payment distribution, schedules, monitoring and disputes. The level of complexity is surely not helpful, sensible or justifiable.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ \u2018Standard1: Adult mental health: serious long term mental illness &amp; complex common mental illness.\u2019<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are 3.5 pages of detailed \u2018standard\u2019 expectations of GP performance which, after 20 years of my wrestling with Primary and Secondary mental health services in Ealing, I find to be totally unrealistic. Anecdotal evidence reveals that many Ealing GPs are not trained to diagnose and treat serious, complex mental health conditions. The evidence also suggests that a significant number are not disposed to want to attempt to deal with the mentally ill. This is all very dangerous \u2018pie in the sky\u2019.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ There is a \u2019Homeless Standard\u2019. This is aspirational and in places unrealistic. It\u2019s expected a GP will discuss the person\u2019s housing status, financial issues, legal issues, reconnection, educational and employment support. I find this hard to accept as a professional healthcare role for a GP. Surely these are social care issues which should be handled by a trained social care specialist. Would a GP have time to do this anyway? BTW the published TES tariff for \u2018care for homeless is \u00a316:25p for 10 minutes of consultation\u2019\u2026.. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ There are long prescriptive \u2018standards\u2019 on medicines, safety, optimisation, drug monitoring, patient experience, diabetes, respiratory disease, cardiovascular disease, musculoskeletal health, Ring pessary, care planning and co-ordination, end of life care, wound care, phlebotomy, Dementia, cancer screening, immunisation and vaccination, health improvement in children, self care and learning disabilities. \u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ \u2018Standard 22: Demand Management\u2019.This is jargon for refusing NHS healthcare to a patient. TES states \u2018The NHS is not obliged to provide every treatment that a patient, or group of patients, may demand\u2019. What a fatuous red herring this is. The Hounslow CCG web site, apparently, explains the rationale and mechanics of treatment refusal. And of course we have the well established Ealing Referral Facilitation Service by which a GP can overrule your GP\u2019s referral to a consultant or to a hospital. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ There are education and training requirements<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ There are numerous \u2018capacity\u2019 targets.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ Omissions from the TES list include requirements for maternity, HIV\/AIDS, liver disease, sexually transmitted diseases, Tuberculosis and mental health carers.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">My overall feelings about the contents of the 107 page TES include:<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ Will they inspire, depress or put off existing Ealing GPs and potential future Ealing GPs?<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ How did Ealing GPs manage without these requirements in the past?<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ How much extra clinical and administrative work will TES demand?<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ Anecdotal evidence suggests the Ealing GP Practice Managers are fully extended as it is. Will Ealing GP surgeries have to pay for additional administrative resources? <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">+ Is TES more about saving money than improving services? Or is it, like the failed NHS NW London Shaping a Healthier Future\u2019 and the stuttering NHS NW London STP initiative, an amateur attempt likely to fail on both counts. <\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Issue: 53 17 October 2017 &nbsp; This occasional newsletter is researched, written and edited by a group of concerned residents in Ealing, West London who want to preserve our NHS. We view the wholesale engagement of private, for-profit healthcare service suppliers as unnecessary, profligate and dangerous. Increased financial funding is what is needed in [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1243,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[],"tags":[],"class_list":["post-1421","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png","uagb_featured_image_src":{"full":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",1024,512,false],"thumbnail":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2-150x150.png",150,150,true],"medium":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2-300x150.png",300,150,true],"medium_large":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2-768x384.png",640,320,true],"large":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2-1024x512.png",640,320,true],"1536x1536":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",1024,512,false],"2048x2048":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",1024,512,false],"td_0x420":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",840,420,false],"td_80x60":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",80,40,false],"td_100x75":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",100,50,false],"td_180x135":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",180,90,false],"td_238x178":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",238,119,false],"td_265x198":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",265,133,false],"td_300x160":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",300,150,false],"td_300x194":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",300,150,false],"td_300x350":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",300,150,false],"td_341x220":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",341,171,false],"td_341x400":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",341,171,false],"td_511x400":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",511,256,false],"td_537x360":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",537,269,false],"td_640x0":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",640,320,false],"td_640x350":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",640,320,false],"td_681x0":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",681,341,false],"td_681x400":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",681,341,false],"td_741x486":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",741,371,false],"td_1021x580":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",1021,511,false],"mailpoet_newsletter_max":["https:\/\/ealingsaveournhs.org.uk\/wp-content\/uploads\/2013\/06\/Traveling-in-London-2.png",1024,512,false]},"uagb_author_info":{"display_name":"Eric Leach","author_link":"https:\/\/ealingsaveournhs.org.uk\/?author=2"},"uagb_comment_info":0,"uagb_excerpt":"&nbsp; Issue: 53 17 October 2017 &nbsp; This occasional newsletter is researched, written and edited by a group of concerned residents in Ealing, West London who want to preserve our NHS. We view the wholesale engagement of private, for-profit healthcare service suppliers as unnecessary, profligate and dangerous. Increased financial funding is what is needed in&hellip;","jetpack-related-posts":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ealingsaveournhs.org.uk\/index.php?rest_route=\/wp\/v2\/posts\/1421","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ealingsaveournhs.org.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ealingsaveournhs.org.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ealingsaveournhs.org.uk\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ealingsaveournhs.org.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1421"}],"version-history":[{"count":1,"href":"https:\/\/ealingsaveournhs.org.uk\/index.php?rest_route=\/wp\/v2\/posts\/1421\/revisions"}],"predecessor-version":[{"id":1422,"href":"https:\/\/ealingsaveournhs.org.uk\/index.php?rest_route=\/wp\/v2\/posts\/1421\/revisions\/1422"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ealingsaveournhs.org.uk\/index.php?rest_route=\/wp\/v2\/media\/1243"}],"wp:attachment":[{"href":"https:\/\/ealingsaveournhs.org.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1421"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ealingsaveournhs.org.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1421"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ealingsaveournhs.org.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1421"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}